Most of the doubts or queries about our Next GEN+ that needs to be
cleared are listed bellow. If you still have more questions contact us
Freequently Ask Questions
First thing to do is to restart your router, device and try again. This helps in many cases.
If the issue still continues, you have to test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher.
If your device is not getting the proper speed or your internet provider is throtling your connection, you’ll experience buffering.
This means your internet provider is throttling or blocking your connection. Many internet service providers in UK (sometimes from
other countries too) are having this issue and the only solution for this is to use a VPN.
There is a lot of IPTV apps on Play Store but in this tutorial, we will use IPTV smarters app.
You can download the app from this link: DOWNLOAD
Install the App, Open it, Click on “+” then click on the button “Login with Xtream Code APl”
You should enter the host the user and the password, you will find them in your member area
NB: on your member area the host will be ending with /c you should delete this part.
You can use KODI if your device is jailbroken, if no you can use this app: GSE SMART IPTV or IPTV SMARTERS as explained on
*Go to the remote playlist
*Add the m3u URL link available in your member area.
*Select TV (or Live TV if you are on a version lower than 15.2 and if you are then consider updating)
*You will now see a pop-up saying that you have no PVR Client enabled. Select OK
Scroll down and select PVR IPTV Simple Client
* In General select M3U PlayList URL, Type the URL Link available on your member area
*On your Home Screen, you should now see TV (or Live TV if on an older version of Kodi). Open that to see the live channel list
First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection
is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same
If the link is not working, always check the link on a PC using the VLC software. If it works it means that there is something wrong on
your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other
Contact us or create a support ticket if the link does not work on your PC after troubleshooting.
* Did you give us the correct MAC address?
Is your Internet speed at the recommended minimum–8 Mbps for HD channels -or higher?
* Is your device wired in (Ethernet) or is it connected wirelessly (wifi or mobile data)? Ethernet will always be faster and more stable;
use Ethernet, if you can.
Are your device’s specs powerful enough to effortlessly handle live HD streaming?
* if you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
If you’re using an STB emulator have you tried wiping your app’s cache and then restarting your device?
* If you’re using a MAG box have you tried restarting your device?
* If you’re using an Android device/MAG bOx have you tried logging out and then factory resetting your device?
* Have you double-checked the server portals we sent you in the activation e-mail?
**For MAG box, we recommend that they use the older version. In the meantime, we are using the template below:
NOTE: Please be informed that there is an ongoing blocking issue with MAG Box that is manufactured by Infomir. Rest assured
though our technical team is hard at work in reviewing the issue further to help our valued subscribers be able to use the
service with this device again.
In the meantime, we highly suggest doing a Factory Reset on the device and then disabling Software Auto-Update and turning Beta off in
Settings. Load the Firmware on its original or oldest version like v14.
If it still doesn’t work, we can cancel your service. Our customer satisfaction is most important to us.
Let us know how it goes from here so we can provide other troubleshooting steps you can try.