Frequently asked Questions.

Please keep in mind that even though a single MOM IPTV subscription can be used on multiple devices, it can only be used to watch content on one device at a time.


All new accounts are activated within 12 to 30 hours after the invoice has been paid.


We do not offer refunds as we provide a 24 or 3-hour trial period, if you need help please contact us or open a support ticket


As we currently provide a 24- or 3-hour trial, we do not offer refunds. If you have any issues, please contact us or open a support case.


You should only use a VPN if your internet service provider is blocking or restricting your connection; otherwise, our service is completely secure to use.


This indicates that your internet service provider is slowing down or blocking your connection. This issue affects many internet service providers in the UK and other countries. The solution to this problem is to use a VPN.


Have you provided the correct MAC address?
Is your internet connection fast enough to support HD channels, which require a minimum of 8 Mbps?
Are you connecting wirelessly or through Ethernet? Ethernet provides faster and more reliable connection.
Is your device capable of handling live HD streaming smoothly?
Did you follow the instructions in the setup guide for the Android STB emulator, if applicable?
Have you tried clearing the app’s cache and restarting your device if using an STB emulator?
Have you tried restarting your MAG box if applicable?
Have you tried logging out and then back in again if using an Android device or MAG box?


Yes, we offer the most cost-effective reseller plan.


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